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Design
Systems Thinking for Service Innovation
Embracing systems thinking from the start allows for a more comprehensive understanding of complex problems, ensuring solutions are interdisciplinary, collaborative, effective and sustainable.
3 months ago•11 min read
Delivering Effective Public Services in the Digital Age
Service delivery in the digital age requires that public servants adopt new organizational structures and cultures, apply new best practices, and develop new knowledge and skills.
6 months ago•9 min read
Clicks and Tips: Maximizing Your Productivity
This article explores practical approaches and powerful shortcuts, shedding light on how to leverage Windows shortcuts, enhance OneNote proficiency, and implement strategies for seamless workflow in the modern workplace.
7 months ago•6 min read
Working in Cross-Functional Teams
An effective cross-functional team needs people coming from various teams to be assigned to a project from beginning to end.
8 months ago•8 min read
Behavioural Insights: Taking Service Design to the Next Level
The behavioural insights (BI) approach integrates principles taken from psychology, cognitive science and social science into the policy-making process.
a year ago•6 min read
Design Thinking for Impactful Solutions
Design thinking is an intentional process that involves a team investigating their users’ challenges and concerns, recognizing the complexity of anything touching human behaviour, and framing problems in a way that inspires creative thinking.
2 years ago•5 min read
Design With Users #designwin
In this episode, we present three videos on the basics of user-centered design, which are commented by our colleagues Alvaro Vargas and Ksenia Cheinman.
6 years ago•4 min read